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Shipping & Returns

SHIPPING: Packages and Nucleus Colonies

We do not ship Packages or Nucleus Hives of Honey Bees.

Each Nuc, Hive or Package is reviewed for the health of the queen, brood production, honey, and population. Due to many factors, out of the control of Tennessee's Honey Bees LLC, the Honey Bees are sold “as is”. In the event you pickup your bee package or Honey Bee order, you agree the quality of the bees is acceptable, all sales are final once you leave the premises, with no refunds allowed.  If the customer does not show up on a Bee Day to pick-up their order, the customer forfeits any and all rights to a refund and will hold Tennessee's Honey Bees LLC harmless.

SHIPPING: Clothing, wooden ware and other items

We can send your order anywhere within the continental United States. All our items are packed for safe delivery. We ship all products by USPS courier unless otherwise directed. The customer will be responsible for all shipping costs for products that are requested via e-mail to be shipped by a different delivery service other than the USPS.  Delivery usually takes between 1 to 5 working days depending on the delivery service in the destination area.

 

We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date by the e-mail address and/or phone number that we have on file.

 

Please check your e-mail address, phone number and delivery address carefully as we will not be responsible for delivery to an incorrect delivery address. The customer shall be responsible for all cost to resend a parcel that is returned because of an incorrect address.

 

Returns are not accepted due to a change of mind, so please choose carefully.

 

Exchanges will not be permitted.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.


If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Tennessee's Honey Bees, by e-mail within 3 days from date of despatch of goods. Please include all details and photos of the damage.

 

Email details of your claim to


The following options will then be made available:

 

1. Replacement: If possible, a replacement will be sent, subject to availability.

 

2.  Credit:  If no replacement is available, a credit will be offered to the full amount of the purchase price.

 

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).

 

Returns are not accepted due to a change of mind, so please choose carefully.

 

All Honey Bee order/sales are final.

The weight of each package is approx. +/- 3 lbs.  The suppliers, of Tennessee's Honey Bees LLC, strives to ensure each package is 3 lbs. but can be over weight or under weight due to many factors out of our control.

 

FOR PICK-UP ORDERS ONLY

We will contact you for a scheduled pickup date for your Honey Bee orders as oon as we get this information from our suppliers. Remember that Mother Nature is the biggest contributing factor to the decision on the dates for delivery, as we want you and your Honey Bees to be successful . This is a great advantage to all concerned - including the bees! However, when you leave our premises with your bees/queens - you are now responsible for their care and we do not offer a replacement guarantee. Customers who do not show up on their scheduled pick up date will forfeit their investment. We will make every attempt to contact you so the bees can be salvaged.

 

Your IP Address is: 18.212.90.230
Content

3lb Packages
include a
Caged & Mated
Queen Bee


Tennessee's Honey Bees