SHIPPING: Packages and Nucleus Colonies

We do not ship Queens, Packages or Nucleus Hives of Honey Bees.

Each Nuc, Hive or Package is reviewed for the health of the queen, brood production, honey, and population. Due to many factors, out of the control of Tennessee's Honey Bees LLC, the Honey Bees are sold “as is”. In the event you pickup your bee package or Honey Bee order, you agree the quality of the bees is acceptable, all sales are final once you leave the premises, with no refunds allowed.  If the customer does not show up on a Bee Day to pick-up their order, the customer forfeits any and all rights to a refund and will hold Tennessee's Honey Bees LLC harmless.

SHIPPING: Clothing, wooden ware and other items

We can send your order anywhere within the continental United States. All our items are packed for safe delivery. We ship all products by USPS courier unless otherwise directed. The customer will be responsible for all shipping costs for products that are requested via e-mail to be shipped by a different delivery service other than the USPS.  Delivery usually takes between 1 to 5 working days depending on the delivery service in the destination area.

We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date by the e-mail address and/or phone number that we have on file.

Please check your e-mail address, phone number and delivery address carefully as we will not be responsible for delivery to an incorrect delivery address. The customer shall be responsible for all cost to resend a parcel that is returned because of an incorrect address.

Returns are not accepted due to a change of mind, so please choose carefully.

Exchanges will not be permitted.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Tennessee's Honey Bees, by e-mail within 3 days from date of despatch of goods. Please include all details and photos of the damage.

Email details of your claim to

The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2.  Credit:  If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).

Returns are not accepted due to a change of mind, so please choose carefully.

All Honey Bee orders/sales are final.

The weight of each package is approx. +/- 3 lbs.  The suppliers, of Tennessee's Honey Bees LLC, strives to ensure each package is 3 lbs. but can be over weight or under weight due to many factors out of our control.

FOR PICK-UP ORDERS ONLY

We will contact you for a scheduled pickup date for your Honey Bee orders as oon as we get this information from our suppliers. Remember that Mother Nature is the biggest contributing factor to the decision on the dates for delivery, as we want you and your Honey Bees to be successful . This is a great advantage to all concerned - including the bees! However, when you leave our premises with your bees/queens - you are now responsible for their care and we do not offer a replacement guarantee. Customers who do not show up on their scheduled pick up date will forfeit their investment. We will make every attempt to contact you so the bees can be salvaged.

Our $35.00 - 3-layer ventilated Jackets are ordered directly from the Manufacture each Friday. If you order prior to Friday or on the weekend it can take more time for your order to be processed through our system but we will do everything we can to keep you informed during the ordering process.

Special Orders Products/Items:

Special order products are ordered from the manufacture only after you have placed your order for that specific item. It is not an item we normally hold in stock and is only produced due to your order. As such this product/item is deemed as a Special Order Item and it is made just for you! At the time of you placing your order and purchasing it on our website you agreed that you had read and understand our policies and this also include that there is a No Refund Policy on Any Special Ordered Products/Items. On our products page we make every attempt to notify you of shipping times but as with anything that we do not perfom directly it is beyond our control. This being stated the delivery times we have stated are just estimates we have made based on prior circumstances, when dealing with the suppliers and manufactures we deal with.

Once we receive a shipment that contains your Special Order Product/Item from the Supplier/Manufacturer, we will notify you via the contact information you provided when registering with our website. We will continue to track all order until it arrives at our location. Unfortunately delays can occur. We will do our very best to get your Product/Item to you as quickly as possible, but we can not responsible for unexpected delays or any liability therein.

NOTICE:

No cancellations, refunds, exchanges or price adjustments will be given due to a manufacturing or delivery delay which is beyond our control.

Protective Gear (Jackets and Suits)

We are constantly reordering each Friday in needed quantities and sizes!
We will do everything within our power to make sure to keep you updated during the ordering and shipping process. Orders are sent to the Manufacture on each Friday so if you order early in the week or on the weekend it may take your order longer to get through the process. As soon as we deliver your order to be shipped to you we will provide the tracking information, provided by the shipper. The total process, depending on what day you place your order, can take 3 to 4 weeks.

*** NOTICE ***

The $35.00 jackets are Special Order Items and are only ordered from the manufacture when we receive the order from you, our customer, so they are deemed as Special Ordered Items and cancelation for any reason after orders are placed with the manufacture will not be due a refund. Any orders canceled before the order is placed with the manufacture will be refunded to the customer in full.

Coronavirus

Due to the Coronavirus outbreak and quarantine issues we are experiencing extend delivery times of our products to our location when our products are passing through US Customs and this is something we have no direct control over.